We have taken our deep experience in emergency response and translated it to the IT world: We focus on people and process. Severity incidents are complicated and require a team of Subject Matter Experts (SME) working for a strong Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are four basic tenants to successfully resolving any IT incident: • Assemble the right people at the right time to solve the problem • Provide strong, focused leadership • Provide the right tools to gather and synthesize information • Make decisions based on that information • Create an organizational culture that supports emergency response Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.