I've been in this business for over twenty years now. And it never ceases to amaze me how the same issues crop up again and again. Occasionally it's a tricky code issue, or some thoughtless design that throws a spanner into the works. But in the vast majority of cases, its' people and processes that fail. Complexity overwhelms, teams don't talk, it's fragile not agile, collaboration is just a bit too hard, the user is forgotten, or the big picture is lost in a haze of KPI's and legacy process. But digital can be made to work. And work well, if the right questions are asked, and if the right tools and techniques are used to meet existing needs. And I truly believe, that really understanding your goals, is the first step to digital success. And in most cases, your customers goals should be the one and the same. Feel free to reach out, even if it's only for a chat about your digital landscape. Be it for the development of a wider digital strategy, practical e-commerce, CMS or CRM selection or setup, or just common sense advice about how best to use digital for your business or organisation. Regards, Matthew King