“Callidus” is the Latin term for clever, dexterous, smart and experienced, and that’s what we offer, intelligent, insightful and smart consultancy and interim management solutions. We specialise in providing business turnaround and performance improvement services. Our Principle Consultant, Richard Walker, has 20+ years of direct operational and strategic experience of working for some of the UKs biggest Housing Associations, ALMOs and Local Authorities. As a Consultant he has branched out and worked predominantly in the private sector supporting process reviews, customer service reviews and project delivery. We offer: Consultancy Services: ★ Performance & Service Improvement  Rent Arrears & Welfare Reforms  Empty Homes  Customer Service & Complaints  Anti-Social Behaviour ★ Organisational Leadership & Change  Service design  Restructure / Re-alignment  Service Improvement planning ★ Core Housing & Neighbourhood Management  Tenancy & Housing Mgt  Sheltered Housing  Caretaking & Cleaning  Neighbourhood Partnerships  Integrating & Aligning Housing & Repairs Services ★ Value for Money & Process Reviews  Lean Service/structure reviews  Objective optimisation  Process mapping  Systems thinking ★ Delivering Social Value  Community Involvement  Equalities & Diversity  Housing & Employment  Housing & Health  Housing & Environment  Housing & Community Safety ★ Customer Service Excellence advisory services & mock assessments Interim Management:  Executive Director  Director  Assistant Director  Head of Service  Bespoke Project Manager  Non-Executive Board Director Service Review & Audit:  Inspections  Mystery Shopping  Co-regulation & Tenant Scrutiny  Quality Assurance Tel: 078 333 62 663 or visit www.callidus-mc.co.uk for more information.