Retention Express is a full, customer experience management platform helping membership/subscription-based businesses level up their customer experience support to their customers and deliver the best support ROI solution. Partnering with owners and operators across the country of all sizes and up to large private equity-backed companies, we capture all the data on your customers to provide immediately actionable insights to drive operational efficiencies while implementing retention strategies to retain members. We provide the benefits of outsourcing in flexibility and scalability and custom solutions to fit your long-term needs. We reduce churn, improve retention rates, reduce revenue leakage in credit card failures and increase company value through a standard of excellence in support and customer success.