FIP Consulting was set-up to support SME’s to optimise their Customer Experience and ensure that Customers receive the best possible service. Maybe you think you have happy customers, but a typical business only hears from 4% of its dissatisfied customers, and news of a poor customer service experience reaches twice as many ears as a positive one. So it's really key for your business to learn about what you do well and more importantly what you don’t do so well so that you can rectify it. FIP provide a range of Consulting services that focus on improving Customer Satisfaction to improve satisfaction levels, lead to more repeat business and increase your positive network reach.