Softphone is a leading contact center solutions developer and system integrator specialized in Genesys ecosystem. Our components are powerful add-ons enabling contact centers to extend their reach to all digital channels, improve their service quality and monitor to ensure best-in-class delivery. Softphone operates in the connector’s environment under the Smart Connectors brand. Softphone can boast expertise also in application development, implementation support, monitoring, business intelligence, customer service analytics and training. The company was founded in 2004 and is currently composed of 45 employees. We maintain two offices – one in Milan and one in Staines – and have an installation base of over 300 customers on six continents.