JLK Consulting provides innovative and consistent principal consulting focused on enhancing services to optimize customer experience. Recognized for strengths in project management, operational oversight, and process improvement. JLK is sought after for technical and operational expertise, valued as a business partner, and successful in delivering on challenges provided. JLK provides Business Management consulting with proven success in operationalizing comprehensive business strategies, from concept through market execution. JLK delivers on many roles including: Customer Relationship Management Project Management Production System Management and design Process Optimization Team Building & Leadership Customer Retention Operational Management Technology Management/Selection Vendor Management Outsourcing/Off-Shoring Strategic Planning Budget Administration/P&L Management Knowledge & Content Management