Christelle Correia uses her extensive experience in Operations & Contact Centre leadership to inspire individuals to identify interference that may prevent them from reaching their full potential and in turn, improve their overall confidence and performance. She assists leaders to identify an aspiration or goal and then facilitate an extensive reality check, which lays the foundation for brainstorming creative options for the way forward. With ideas refined into actions, obstacles are negotiated and time frames established. This process is the key to holding individuals accountable for their progress. Christelle make use of various techniques, tools and models (GROW, DISC, Wheel of Life, reframing, Time to Think principles, etc.) to raise a client’s self-awareness, diagnose areas for development and find solutions.