SM+ delivers consultancy, project- and interim management services in the area of IT service management and governance. SM+ provides extended experience and expertise in following area's : + Operational management of large international service support and delivery teams. + Service support and delivery Improvement through the definition and deployment of cross functional IT service delivery and support strategies including the process-, organisation-, tools and capability components. + Service life-cycle management : definition and deployment of support and delivery components to support new services. + Financial management : opex and capex definition, business case development, cost allocation,.. .. + Change management : re-organisations, M&A, consolidation,... + Project delivery. SM+ engages through : + Customer commitment + Open and transparent communication + Out of the box thinking + Respect for people and our environment. + Cultural awareness