Established in 2009, NPS provides high quality, safety-first plumbing maintenance and civil works for water and sewage to government and commercial customers. NPS operates as a structure with four divisions – Plumbing Maintenance Services and Water & Sewer Civil Services, Gippsland Water and Metering & Plumbing services. Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our visibility and the way we conduct ourselves in the community reflects on the reputation of our customers. We can guarantee our trade’s team display the utmost professionalism while delivering high quality plumbing services. Customer first approach With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained to exceptionally represent our client’s brand in the field. Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contracts. Industry leading innovation NPS considers itself at the forefront of innovation in the industry from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.