At Hoed Research we gather, analyse and report relevant performance data that allows your company to respond quickly to service issues and help you achieve breakthrough levels of service performance and customer satisfaction. Hoed provide timely insights from the consumer frontlines and go beyond measuring customer service data to making suggestions which increase customer satisfaction and sales. Hoed are committed to providing valuable feedback and suggestions to improve the quality of our client’s products and services. Hoed Research is the parent company for both Hoed Mystery Shopping and Vigil. Hoed’s core service is mystery shopping. Surveys include retail visits, online visits, phone calls and competitor comparisons. Each survey is tailored to the client’s individual needs and objectives. Vigil provides customers with an avenue to voice their praise or complaints, limiting the potential for bad feedback to spread and allowing you to see what your customers care about and where there is potential for improvement.