Nikad India Business Solutions Pvt. Ltd., established in 1998 as a pioneer in financial outsourcing, headquartered in Bangalore, India. Nikad India is delivering strategic business/knowledge process outsourcing services to very well-known companies from IT, finance and accounting to customer service support and it is growing daily. We would partner with you to design cost effective solutions for your businesses by leveraging our experience and collective knowhow. Our outcome based approach with end to end business metrics is aimed to delight our customers and help them achieve operational excellence through Six Sigma methodologies. We will : - Simplify your business processes which help improve efficiency and productivity. - Drive predictable business outcomes - Provide focused and customized solutions based on client needs - Provide operational excellence with enhanced customer support - A 24x7, follow the sun global delivery model with multi lingual capability OUR SERVICES: 1. Finance and Accounting Services: - Procure to Pay, including Procurement, Invoice Processing, Inventory management, Payments, Helpdesk Services - Order to Cash, including Order management, Billings, Fulfillment, Customer support helpdesk Services - Reporting and Analytics through dashboards and metrics enabling data driven decision making 2. Human Resource Outsourcing: - Recruitment process outsourcing and staffing - Payroll outsourcing Services - Background Verification services - Employee helpdesk services 3. Product Support Services: - Round the clock, multi channel support services(voice, email, chat and web based solutions) - L1 and L2 tech support - Customer query helpdesk - Complaint handling and dispute resolution - Trouble ticket management