Through our Active Coaching Method, Phone Ninjas works with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing coaching on their calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops. We accomplish this by using actual customer interactions to handle real-world situations, thus producing best-in-class results. We offer consistent accountability through our transparent scoring process. Training is essential, but it’s also important to conduct business. Once your team is certified, we only ask for 15 minutes each week plus 20 minutes once a month. Bite-sized pieces of training implemented in real time!