The Douglas Collective inspires service organisations to drive reliability and continuous innovation ... We are a specialist consulting business working collaboratively to develop a better strategy and implementation to delivery world class service quality. We advise executive teams in: - User and Partner experience - Employee engagement - Leadership training - Service innovation - Outside In perspective - Winning together - Net Promoter Systems Examples of client projects: Global User experience of Service Centres Leadership training program Collaboration with Operational Partners in a global environment Develop Dashboard to communicate Net Promoter Scores We believe in engaging people for the benefit of employees and customers. We believe that the employee Engagement and the Customer Experience are connected.The Douglas Collective advise companies on how to improve both. We optimize the existing process frameworks and processes. We use existing data sources to create new and better ways of working with employees and customers. We design processes to improve the Employee and Customer Journey.