GMDR Group is a specialist operations contracting / consultancy firm focused on the utility industry. We have been assisting utility clients with a range of smart metering & digital initiatives which have included: Digital Utility Program – Digital Device Business Processes – Water Utility • Developed & managed Process Development Plan for Core Capability phase • Created digital device management & operational processes including Device Lifecycle and Device Data Management (sensors & alarms), Digital Usage Data Management (readiness for billing), Field Operations & Customer Portal • Developed Business User Specifications for each process set for system development & integration • Coordinated & mapped requirements for digital IoT device data thresholds & workflows Establishment of a New Electricity Metering Services Business • Developed Level 2 to 4 processes based on industry knowledge coupled with translation of industry requirements • Created procedures including customer management; field operations, digital services management; meter data management; meter asset management; & communication network management • Developed full range of IT system user requirements • Developed & implemented User Acceptance Testing (UAT) and provided training We specialise in: - Energy & Water Utility Networks; Regulation; Retail & Metering Operations - Project / Program Management & Operational Support - System & Business Process & Operational Redesign - Procurement operations & Commercial processes Our methodology differs from other consulting firms in that we leverage our deep knowledge of the utility industry to deliver tailored solutions for our clients. Key points of difference include: - Former senior executives with proven track record in utilities & consulting - Unique depth & breadth of utility functional & operational delivery expertise - We are a small firm, employing a partnering approach. The individuals you deal with will deliver the services.