Loyalty Metrics is a management consulting, technology provider and training firm specialized in customer experience (CX) and Net Promoter System (NPS). Loyalty Metrics provides organizations with real-time feedback directly from customers and employees to mobilize and drive change in your organization to fuel profitable and sustainable growth. Some of our clients are leading companies in their industries; Banco Ripley, Ohio National Financial Services, Credicorp Capital, GTD Manquehue, Consorcio Seguros, Coval Factoring, etc. Net Promoter System is the worldwide standard for organizations to measure, understand, and improve their customer experience. Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.