We’re Contact Centre Specialists, a consultancy that does exactly what it says on the tin; we specialise in Contact Centres! With years of Operational and IT contact centre experience within blue chip companies, our associate base support organisations in all aspects of their contact centres, from the design and delivery of new Operating and Service Models through to end to end Omni-Channel transformational deliveries. We’re a hands-on consultancy that works in partnership with organisations to deliver change that supports both themselves and their customers. At its core, CCS, with its many years of experience working across the various Contact Centre functions, are the link between the business and technology. Whether it’s from an organisation’s perspective or the customer’s, technology or process, we can help!