Based in Greater Zurich Area, our GDSiT team is based in greater Zurich area and was founded in 2018. We focus on supporting Small and Midsize companies in their IT outsourcing strategy. We offer our clients 20+ years of experience and trust in the IT market. Service Lines Our services are provided depending on the offshore level in and from our competence centre with local Delivery Managers on-site at the client as needed. Customer Experience We support everything from the help desk to the back office! We handle calls, maintain applications, run campaigns, in-app live chats or social media support. Making your customer happy and convenient is our foremost goal. Consulting Through our consulting practise, we help you to start outsourcing, map what applications/processes can be targeted to maximize outcome and efficiency. We have developed over the years our own Process and Application Assessments including Digital Maturity Checks focusing on Small and Midsize companies. Competence Center Poland We provide our services, from our own Competence Center established in Kielce, Poland and a network of best of breed resources from the EU. The beautiful town of Kielce with over 200,000 inhabitants is located halfway between Warsaw and Kraków. As GDSiT we cooperate closely with the local universities and colleges. The mix of experienced team members and university graduates enables us to adapt flexibly and quickly to our clients' projects. Covering languages German and English, and ability to provide support 5x24h. Benefit Compared to the local provisioning of services, the benefits of our Competence Center approach include the quality of the team, industry-know how, short-term scalability and cost-structure. We drive for a cost saving of up to 60% compared to the in-house provision of comparable services.