The Institute for Healthcare Excellence (IHE) works with healthcare organizations to nurture relational skills necessary to create a culture that embraces trust, respect, compassion, and teamwork. This, in turn, creates an environment where quality, safety, and efficiency efforts flourish. In addition to creating an exceptional experience for patients and families through relational skills, the experience culture for the caregiver team is enriched. Through IHE, physicians, nurses, and the caregiver team reconnect to their deep sense of purpose and restore joy to the practice of medicine. The end-result of the culture-transforming work is a restoration of humanity to medicine. The Institute is led by President and CEO, William Maples, M.D., whose passion for enriching the experience culture for medicine in a sustainable and financially feasible way is unrivaled. At the core of efficient, safe, effective, and human-centered patient care is strong communication. The Institute's Communication in Healthcare curriculum is focused on improving the design of patient, family, and caregiver experiences to create an environment of excellence. Dr. Maples has developed the skills-based communication curriculum aimed at creating an exceptional patient and caregiver experience, while simultaneously enhancing value. Core principles of the Communication in Healthcare program are: 1) That it be owned and delivered by physician and allied health leaders within a healthcare organization, 2) That it is relevant to the daily experiences of physicians and caregivers, 3) That it is financially feasible and sustainable.