My passion is delivering training for the service industry! In this sector (hospitality, tourism and retail) your people are your business! And I offer training that ensures you get the best from your employees. Your colleagues learn how to lead a team successfully, how to give effective feedback, how to conduct great year-end reviews, how to provide excellent customer service and so much more… so that they and your business thrive and succeed. I hate long powerpoint presentations. I love interactive training sessions full of energy, discussions, hands-on learning, practice runs and time to reflect. When your colleagues leave my training, they know how to implement the learning at work. The training solutions are available in German, English and French.