We are a team of motivated individuals with a passion for cycling and outdoor sports. Although we started as ONE STOP CAR RACK SOLUTIONS with the aim of introducing new and innovative car racks to outdoor sports enthusiasts, we now carry a wide range of cycling and outdoor gear as well. We sincerely thank all our customers for their business and unwavering support. CUSTOMER FIRST For us the customer satisfaction takes precedence over profits. We strongly believe that a happy customer is our best profit. • We try our best to respond to all customer inquires within 2 hours. • Customers can call us toll free from 8:00 a.m. to 8:00 p.m. 7 days a week. • We try to ship all orders on the same business day if received before noon. • We package all products to protect their original packaging during shipping. • We offer FAST SHIPPING via Expedited Parcel Service, except oversize items. • We offer free shipping on all orders over $25 before tax, except some oversize items. • We accept returns if the customer is not completely satisfied, some conditions apply. • We assist our customers with After Sales Service if there are any warranty issues. • We welcome customer feedback, which can also be emailed to [email protected]. WE STRIVE TO OFFER AFFORDABLE PRICES AND WE SUPPORT COMPETITION We realize how important it is to be able to offer products at affordable prices. The consumer now looks for value; and we guarantee the best value for your dollar in the market. We will always offer you the quality and innovation without an expensive price tag. Not only that, we give you our price beat guarantee. WE SUPPORT GREEN LIVING We also take pride in working towards environmental sustainability by offering recycling program for old car racks; encouraging people to ride bikes and offering discounts on our products to members of any pro-cycling group, club, coalition or association.