PRD Software is a privately held Australian company headquartered in the nations capital, Canberra. Our primary focus is on developing cost effective, high functionality software for teams and companies that provide helpdesk and support services. Our flagship product, HelpMaster is now in it’s 25th year and has helped hundreds of organizations around the world to streamline their business practices, provide outstanding support and lower costs. Helpdesk based service is our sole focus - and we're 100% committed to improving and supporting the software solution we provide. PRD Software contributes regularly to the ITSM industry and is well versed in the popular service management best-practice frameworks such as ITIL and KCS. We're big believers in #Back2ITSM and keeping it real. We design software for the real world, not for software certification schemes, and our client feedback has consistently told us we are on the right track.