The 4 Group...Delivering Top Research Results We are passionate about quality research results. From employee satisfaction surveys to customer insight and monitoring programmes, with the right data, and using right research methodology. It isn’t just about numbers. Our research results deliver the insight to understanding your customers, your employees, your stakeholders and your industry position. Top research is the first rung on the ladder to driving change and strengthening relationships, which is what we do best. Why Choose Us? Our flexibility We are able to produce results with a quick turnaround, for those ‘we needed the results last week’ moments Our ability to form strong, long term partnerships with mutual understanding and respect We listen to you and your needs. HOT TOPIC Our most requested service so far this year; Customer Insight & Monitoring Customer opinion is more sought after than ever by companies wanting to increase brand strength and enhance the customer experience, ultimately leading to improved brand profitability. With modern technology making it easier for customers to report poor customer service to a huge audience it is imperative businesses protect their reputations. There are many ways of monitoring customer satisfaction, but three stand out above the rest as paramount to gaining customer insight; Customer Satisfaction Surveys Mystery Shopping Research Panels Not to be confused with one another these methods have their own unique insights into the customer experience and perception. Want to know the difference… email hello@the4groupuk.com with the words ‘#004 Top Research’ for your free comparison guide Call 0845 296 1060 or email hello@the4groupuk.com We look forward to going on your brand and customer insight journey with you. Zoe www.the4groupuk.com