EPEA International is a global outsourcing service provider in business process and management which operates in key business areas such as finance and accounting, legal process outsourcing and human resource outsourcing, having a global delivery center which ensures delivery within time. As a service provider, we know the difficulties our customers face regarding their business processes. To solve this, we develop several ways to measure it effectively and to manage it better from the risk perspective level. Our work expedite in deriving the business value from technology. The approach of our company puts forward the process at the leading position wherein it brings value to a company in compelling the frontend results such as customer satisfaction and retention, generating revenues and profitability. We combine deep process knowledge and insights with a dedicated IT approach, focused analytics and pragmatic engineering to offer an integrated process solution.