Halo Business Consulting helps businesses deliver powerful Customer Experience, Marketing & Communications initiatives by providing Flexible and Hands-On Support. With over 30 years’ experience in luxury hospitality and related industries, co-founders, Ashleigh and Michael Donald and their network of collaborators, help brands to redefine, communicate and sustain success, in this new environment. We offer businesses flexibility by providing experienced industry insiders to deliver hands-on experience, without committing to a full-time resource. This can range from fully integrated consultancy, offering advice in one key area or becoming a virtual leadership team member to work on a specific project, coach in-house teams or to support in periods of change. Rooted in hospitality operations, customer experience and marketing communications, we are adept at applying our skills across multiple disciplines and industries. Some of our clients include: - Kew Green Hotels - The Dilly - Light Human Hotels - Almarose Hotels & Resorts - Resident Hotels - Storyboard at Shepperton - voco St John’s Solihull - Zero Procure - FM Recruitment - HPG Advisory Services - Madison Mayfair - The County Restaurant with Rooms - For The Love of The North - RA Jackson & Son - Anise Gallery Services include: - Pre-opening, re-opening and launch strategy for hotels and businesses - Customer experience audits, strategies and service culture training - Contactless customer recognition strategy - Operational audits and process improvement measures - Deep dive marketing and communications audits - Marketing and communications plan creation - Brand transformation - Direct marketing activations - Content creation for collateral, social channels, media releases - Media relations and crisis communications For more information please contact Ashleigh Donald, Co-Founder at +44 (0)7907058206 or email ashleigh@gohalo.co.uk