Our services go above and beyond any managed services that currently exist. First Call differs in 3 main ways: Change Management Control - The change management system is integrated into the ticketing system. Provides and seeks approval for the various changes that are happening on your network. Each modification has to be approved by a designated responsible individual and an audit trail is created for such changes. 24/7 monitoring and operation with verification - IT support is typically given during working hours, and system maintenance and continuity operations (i.e. backups, and update) happen during off hours. First call’s operations will support the organization during the working hours, whenever they may be, and ensure that there are no problems during the maintenance hours. Around the clock first call availability – Our 24/7 staff will take the initial call and work with you until final resolution. No caveats, No restrictions. Just results