Investor in Customers (IIC) are a leading customer experience assessment and accreditation specialist, striving to shine a light on and improve every part of the experience that their clients deliver. IIC have clear focus on delivering sustainable growth to their clients by aligning Customer Experience (CX) & Employee Engagement (EE). Having surveyed over 4m customers and over 300 businesses since 2006, their wealth of experience, and unique methodology puts them ahead of many other consultancies in the market. They award industry recognised accreditations through company-wide assessments, and training programmes awarding businesses, CX professionals and internal teams. Their wealth of data means they can benchmark companies’ performance vs their competition and other industry sectors.