We handle post departure consumer complaints and claims on behalf of the travel industry. We provide a professional and flexible outsourcing service to suit our customers’ requirements, either long term or during peak periods. Customer complaints are too often seen as an inconvenience. They are, however, an opportunity to assess your company’s strengths and weaknesses and identify problematic areas in your programme. We ensure that each issue is dealt with and resolved, deadlines are met, and important customer feedback is given the attention it deserves.