Every snowflake is different, so is every customer you have. They say each snowflake crystal is unique, even though they look the same at a glance. Similarly, while your customers may look similar on the surface, each of them will have a unique requirements. Is this digital age, how do we engage customers systematically while providing that unique personal touch? At Yuki Consulting, we have over 10 years of experience in helping organisations to improve their customer relationship and customer experience framework. We will work with you to understand your business, your customers and your unique value proposition. We use data to help you to understand, track and improve your engagement with customers, and we use technology to help you to optimise and scale your customer related processes.