ServiceEnabler
www.serviceenabler.netWe help service organizations excel through enablement providing access to knowledge, techniques, skills and collaboration with peers and experts to deliver better service outcomes. ServiceEnabler is an ideal fit for service organizations looking to increase sales and improve service by enabling remote teams with knowledge, collaboration, just in time learning, self curated and real-time expertise. Research shows a lack of training or experience causes 25% of return vists. With increasing pressures to raise service margins and create additional sales, onboarding can be simplified, expensive one-one human training can be replaced, expertise can be delivered in real-time, and self curated content and collaboration can be delivered across all resources. A considerable amount of investment over the years has been made in Field Service technology to automate the process of diagnosing, scheduling, dispatching, tracking and debriefing service jobs but surprising very little has been spent in the industry on technician enablement. This is providing the knowledge, skills and techniques required at the point of service to help technicians via their mobile device, improve their approach, competence of completing their assigned tasks in the most efficient. Thus improving their mean time to install or mean time to repair. Our goal is to impact all the MTTX Metrics and the Overall First Time Fix / First Time Right rate. While Field Service technology focuses on managing the resource, ensuring parts are available we will focus on helping the technician to complete the task safely in a competent manner in a consistent way no mater if the technician has seen the task before or not.
Read moreWe help service organizations excel through enablement providing access to knowledge, techniques, skills and collaboration with peers and experts to deliver better service outcomes. ServiceEnabler is an ideal fit for service organizations looking to increase sales and improve service by enabling remote teams with knowledge, collaboration, just in time learning, self curated and real-time expertise. Research shows a lack of training or experience causes 25% of return vists. With increasing pressures to raise service margins and create additional sales, onboarding can be simplified, expensive one-one human training can be replaced, expertise can be delivered in real-time, and self curated content and collaboration can be delivered across all resources. A considerable amount of investment over the years has been made in Field Service technology to automate the process of diagnosing, scheduling, dispatching, tracking and debriefing service jobs but surprising very little has been spent in the industry on technician enablement. This is providing the knowledge, skills and techniques required at the point of service to help technicians via their mobile device, improve their approach, competence of completing their assigned tasks in the most efficient. Thus improving their mean time to install or mean time to repair. Our goal is to impact all the MTTX Metrics and the Overall First Time Fix / First Time Right rate. While Field Service technology focuses on managing the resource, ensuring parts are available we will focus on helping the technician to complete the task safely in a competent manner in a consistent way no mater if the technician has seen the task before or not.
Read moreCountry
State
Florida
City (Headquarters)
Bonita Springs
Industry
Employees
11-50
Social
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Chief Executive Officer
Email ****** @****.comPhone (***) ****-****
Technologies
(8)