Consumers may forget what you say or even what you do but they will never forget how you make them feel. Quality of relationship is fast becoming a way for brand to stand out. Worldline helps organisations communicate better by assisting them with joined up conversation management on a daily basis. Success is achieved by operating on the channel of preference of the customer. Worldline Contact enables this with customizable, secure and natively designed solutions to facilitate employee tasks that optimise productivity and give a great customer experience even if a journey starts on the web, moves into a telephone contact and ends up as an e-mail or instant message. With over 15 years of experience across Europe, Worldline’s Cloud native platform supports 30,000 agents connected simultaneously, but Worldline is much more than a CCaaS software publisher. We have teams specialising in customer relationship transformation projects, Worldline assists and innovates in everyday life with its customers. Worldline Contact is therefore designed with and for its clients to deliver the best customer experience across all channels.