Almawave, an AlmavivA Group technology innovation Company, is one of the global leading players in Customer Engagement, Speech & Text Analytics, Voice of the Customer and Customer Experience solutions. The Company is listed in the Top 10 global providers reviewed by Gartner Group in voice & text analytics segment, and is named in more than 50 reports. Almawave solutions are based on proprietary natural language-based and AI-driven technology, enabling the identification, understanding and analysis of topics of interest in more than 30 languages over any contact channel: link, chat, e-mail, survey, social network interaction. Almawave has 6 offices in Italy (Rome, Milan, Turin, Florence, Naples, and Trent0), 2 in Brazil (São Paulo e Belo Horizonte), and 1 in the US (San Francisco).