James Murray is the principal consultant of Keystone Solutions, Ltd., which he founded in 2016 to further his interest of helping others achieve successes by sharing the knowledge that he has gained through his global business and cultural experiences. With over 18 years of progressive responsibility while working in the private sector, recently serving on the executive leadership team for one of the largest business jet operations in North America, he delivered success in the key areas of: - Business Financial Turnaround through evaluation of process and team, and an unyielding focus on the needs of the target customer - Team Building through focused hiring and developmental leadership - Change Management through fostering of collective goals and sense of purpose while encouraging individual approaches - Relationship Management through focus on mutual success, establishing achievable objectives, and besting expectations - Customer Service through imparting and embracing a sense of individual customer identity within the organization - Cross-Functional Management through leading implementation teams across organizations to deliver on established goals - Operational Efficiency through the identification and establishment of meaningful key metrics, and driving results through performance tracking and trending - Culture Development through an unwavering focus on the team, consistently fostering its identity and reinforcing its value James holds a Master’s in Business Administration from Duke University’s Fuqua School of Business, where he was an elected Judicial Representative and class commencement speaker. For undergraduate work, he received a bachelor's degree in Professional Aeronautics with a minor in Business Administration from Embry-Riddle Aeronautical University.