"Dream Catchers, Inc. is an IT Service Management consulting and education service company. We assist companies in achieving Integrated IT Service Management through the adoption of ITIL best practices and Integration of Services. This results in a comprehensive and consolidated reporting suite for SLAs, OLAs and Operational Measures. Training for Processes, Procedures and work instructions are custom developed by Dream Catchers to ensure employees are equipped to perform their duties. Simulations of business systems and software are tailored to each company’s environment thus preparing employees for real world situations. Tracking and reporting of employee skill sets from regulatory compliance to IT functions are provided through industry standard methods. Dream Catchers is an Accredited ITIL Training Organization delivering certification training at all levels to organizations worldwide. We have developed hundreds of custom online, virtual and classroom courses for business and government covering IT Regulation, IT Process, Systems Simulation, and Soft Skills. Specialties: All levels of ITIL Certification Training, Expertise in ITSM implementation, ITSM Process Design, ITSM maturity and readiness assessments, custom development of e-learning courses for Governance, Security, Project Management, ITIL, Remedy, IT Financial Management, Long Range Planning, and Service Continuity Management. Dream Catchers supplies ITSM Books worldwide "