SYS is a software company that develops unique solutions for Unified Communication Systems and Contact Centers since 1992. The products of SYS are based on contact centers, voice recording and quality management systems, interactive voice response systems, unified messaging systems and contact center dialer systems. SYS develops its products based on the market needs. Every product/complementary application/feature added is chosen due to customer’s orientation, needs and world wide trends. Viases is the registered brand of SYS which is the name of the product family. Under Viases product family, there are contact center, dialer, recording and ivr applications. SYS is also distributer of widely known companies like Verint, Genesys and Sytel. With the products of these companies, SYS has a significant know-how on contact center and unified communication solutions. The mission of SYS is to develop products/complementary applications due to market needs and give a first rate support for customer satisfaction. The vision of SYS is to continue its lead in Turkish market for becoming one of the leading companies with its belief on reducing the operational costs, improving the customer service, creating new profit sources and accession to open standard based solutions.