Managed services provider for professional practices. Instead of waiting for things to break at anytime, the advanced monitoring systems in place give early waning signs of what hardware is likely to fail and/or cause system downtime. The online backup systems used are unique to the UK. Client data is not backed up to someone's garage, a server in some random country but to the UK's only data centre that's in a nuclear bunker! Understanding that an hour lost due to IT problems is an hour that's non-chargeable. The old way of IT support doesn't in today's work place. Waiting for something to go wrong and then calling someone to come out and fix the problem that could have been prevented costs more in the long run.