Squawk Point Consulting is a “man and a van” consulting company. Life is too short to have to put up with poor service and clumsy operations, so I help organisations deliver superior quality for their customers. Together we build systems that recognise and remove the issues that irritate customers. These systems also create an environment where employees can do their best work. This results in two to three-fold improvements in customer satisfaction levels. It also generates spin-off benefits in employee engagement and operational costs.