Innovia Contact Center We are a brand new call center based in the heart of Egypt, Metropolitan Cairo , with Additional Branch in DUBAI, and is established in 2012 with only few accounts started. innovia Contact Center is originally established by an Egyptian investment continued by the Operations Director and now creating a big impact in the Business Processing Outsourcing industry. Our Vision  "To be the best customer contact center company in MENA region." Our Mission  Our mission is to make every contact count - recognizing that every customer interaction is an opportunity to impact the brand experience and grow our partners' business. Our customer advocates create more loyal, lasting relationships between our partners and their customers Our Objectives  Is to provide our clients with exceptional call center services that improve their profit margins by retaining more and happier customers, winning new ones, and reducing costs