Discover what really drives your customers' loyalty with our Feedback Management Solution. Consolidate and make sense of all customer comments. Use this insight to improve customer experience. We develop and operate our 'Feedback Ferret' technology to provide rapid insight into large volumes of open-ended customer feedback comments. Our solution can operate as a complete system (from surveys to online dashboards). Or, we can provide an effective text analysis engine for open-ended feedback comments that are already being gathered through your own surveys, call centres, web forms, online reviews and social media etc. Feedback Ferret is based in Bourne End in the UK, with offices in USA and South Africa.