customer experience is key to the success & growth of any organisation. now more than ever, being able to transform the customer's journey & services they receive is a basic requirement. partnerships are invaluable for many organisations to complement or expand internal capabilities. 360.cx is a partnership for customer experience transformation. our experience & that of our extended network will bring you a wealth of insight, learnings & fresh ideas to help accelerate your plans. based between the uk & cape town, our services cover: customer journey design; partnership development; transition & transformation; & operational leadership. customer journey design - we design solutions using the right blend of automation & human interaction partnership development - we source & oversee specialists to bring additional capabilities or capacity that you require transition & transformation - we build & implement tailored change strategies & plans to meet your goals operational leadership - we set up & run customer contact operations aligned with your organisation