Vitosha Partners offers a range of outsourced customer service functions, primarily for IT services organisations - such as help desk, first line support and pro-active customer care. Our focus is entirely around customer success management. Based in the UK and with our partner service organisation in Bulgaria, we are able to provide a cost-effective, high quality and flexible range of services. Key Benefits: • Value added support at lower cost than your own internal resources. • Better staff retention of your existing staff as they are using their skills in more stimulating and relevant areas. • Dedicated support focus leading to better customer experience and increased client retention • Pro-active call follow up and closure for improved client satisfaction • Improved service to customers = higher renewal rates and additional existing client lead and revenue generation • No single point of failure – we have cross-skilled teams which means no downtime due to sickness or holidays • Time Zone Proximity plus opportunity to offer 24x7x365 at reduced cost • Cultural similarity and business relationships • Support call analysis leading for root cause analysis leading to preventive or corrective actions, and feedback into product development, training and implementation • Benchmark of customer satisfaction on a regular basis to track improvements and trends.