For over 30 years, CSI has been following up with our clients’ customers using our unique Customer Follow-Up Survey Program. We collect “Voice of Customer” information and data, as well as a fully functioning Virtual BDC (Business Development Center) for your needs. CSI tracks Net Promoter Score, Consumer Satisfaction Index, Industry Benchmarks and more. When times are tough you can't afford to lose customers due to poor service, especially given their high Lifetime Value. • 70% of customer losses typically are due to poor customer service. Don't be part of this statistic! • Increasing your customer retention rates by 5% can increase your profits by 25-95%. (Harvard Business Study) This is because your existing customers spend 67% more than new ones. • It's cheaper and easier to convince your existing customers to keep buying from you. This is exactly why your customers' Lifetime Value is a key metric to measure your business success. CSI can help drive bottom line profits by providing Quality Control of your customers' experience! Visit our website for more information!