First Impression Training (aka FIT) help UK sales and customer service teams escape mediocrity by taking your performance to a whole new level of truly memorable interaction with your customers and prospects alike. Since 2001 FIT have worked with major household names as well as fledgling startups designing, developing and supporting bespoke learning solutions guaranteed to deliver your sales and service goals and ensure a positive return on the training investment. You can be sure that you'll be working with training and coaching specialists who have all "walked their talk" and understand what it takes to lead a UK call, contact or customer service centre to consistently deliver truly outstanding sales and service performance. So if you're serious about : - building a new telesales or customer service centre from scratch into a high performing team - re-energising the performance of your existing inbound or outbound team to achieve fantastic results - positively influencing the behaviours of your people to deliver the "WOW" experience for your customers - outshining your competitors and keep your customers coming back for more time and time again ... then FIT can help you develop your people to deliver where it counts - to the bottom line!