Strickland Guarantee I. All Calls Returned Promptly First of all, when you call Strickland Mortgage Solutions you will not go directly into a voice mail menu that takes longer to go through than it takes to take care of what you called for. In almost all cases you will get a live person on the phone and in the event you get our recorded message your call will be returned promptly, not when we can fit it into our schedule. II. Quick “No Surprise” Closings We guarantee your referred loan will close quickly with no last minute surprises. Since our future business success depends on satisfied customers we take our closing commitments seriously. III. Honest Answers Always We will always be candid with you and the customer as to the likelihood a particular customer’s qualifications are sufficient to get a mortgage. It doesn’t benefit any of us to avoid the inevitable when a borrower really isn’t ready to qualify for a mortgage yet. Sometimes the best we can do is offer a little coaching and revisit the borrower a few months later. IV. Loan Status Updates As Often As You Desire We will keep you up to date on the status of each mortgage we have working for you and never grow tired of you inquiring. Call as often as you want. Offer Every Borrower The Best Mortgage For Their Situation, We’re not a “One Size Fits All” Organization We will analyze each borrower’s needs and qualification and offer them the best mortgage for their situation. Sometimes a customer will come to us and think because of advice from other sources they should get a particular type of mortgage only to not know there is a better product available from our investors.