Andover Partners helps companies and their senior leaders to maximize their profitability and achieve their most important business goals through the implementation of The Operational Art. The Operational Art is defined as the actions required to ensure that your Strategic Plan is 100% aligned with the day-to-day Operational requirements of your business and vice versa. In terms of your business, it is the use of your firm’s resources (money, materials and physical plant) and assets (people, product and Intellectual Property) to achieve your firm’s strategic goals through the design, organization, integration, implementation and delivery of Benefits to your Clients for which they are willing to pay you. Most firms who fail - or are not achieving their full potential - do so because they have problems, or issues associated with The Operational Art. Regardless of your business - or location globally - the following Primary Zones of Discord have proven over the years to be the core driving factors for Operational Art disconnects: Zone 1 = Problems associated with a “Built it and they will come” Strategy Zone 2 = Issues linked to a “Rose Colored Glasses” Strategy Zone 3 = Impacts driven by Misguided, Weak, or Poor Leadership Zone 4 = Disconnects due to “What we’ve got here is failure to communicate” [Cool Hand Luke, 1967] Zone 5 = Failures caused by an Inability or Difficulty Making Money (Profits)