Founded by industry visionary Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized professional consulting firm specializing in all aspects of Call Centers and Telecommunications. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. PowerHouse works with top management across Fortune 500 companies to develop plans that align operational practices with corporate vision. We bring quick, practical, and cost-effective results. PowerHouse consultants combine business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. Our intention with each consulting engagement is to help clients achieve their most important business goal - protecting the customer experience. CEOP (Customer Experience Optimization Program™), the newest PowerHouse offering, enables corporate executives to integrate strategic planning initiatives and operational assessments into one seamless and streamlined process. We hold SOMWBA certification as a DBE/WBE. PowerHouse is a Women Business Enterprise (WBE) certified since 1989 by the State of Massachusetts Office of Minorities and Women Business Assistance (SOMWBA) and by the State of New York Office of Government Services. We are also recognized as a Disadvantaged Business Enterprise (DBE) by the New Hampshire Department of Transportation. PowerHouse has collaborated with hundreds of business and commercial clients across North America and Canada. We work with organizations of many different sizes, with varying budgets, and from many different industries. PowerHouse has numerous repeat clients and fosters long-lasting relationships to meet ongoing business challenges. Please visit Amazon.com for Kathleen’s new book, Backstage at the Customer Experience.