Exceptional Customer Service, Ease and Convenience At Nations Direct, our overriding mindset is to deliver unsurpassed customer service. All facets of our business fall in place if we constantly over-deliver in service to our clients and partners. To be successful at customer service, we know we have to understand the way our clients operate and their expectations for communication. Through an up-front client assessment process, we establish customized operating procedures that are communicated to each employee, resulting in a smooth transaction process and satisfied customers. We offer an online solution that easily gives secure access to our transactions 24 hours a day, seven days a week, and our staff provides after-hours contact information that we encourage our customers to utilize. Dedicated to industry education and training Our deep experience has lead many on our team to handle even the most difficult, detailed-ridden transactions. However experience alone isn’t our only education. We recognize the importance of remaining educated on today’s laws and compliance issues, training on any new facets of the industry or technology, and being aware of caveats that we could face. We are dedicated to learning and growing to continue to be effective and compliant.