The Patient Advocacy Service is an independent, free and confidential service that provides information and support to people who want to make a complaint about an experience they have had in a public acute hospital, HSE-operated nursing home or private nursing home. Registered Charity Number: 21530; Company Number: 535779. The Patient Advocacy Service is fully independent of the HSE, and receives no funding from the HSE. The Service can help users make a formal complaint about a hospital experience. We have a phone line, online contact form and information on this website to assist people when they want to make a formal complaint. We can support you to get information on the formal HSE complaints process ‘Your Service, Your Say.’ We can explain what to include in your formal complaint, and how to write a formal complaint. We can support you to explore your options following a response from the HSE to your formal complaint. The Patient Advocacy Service was commissioned by the Department of Health, and has been developed by an organisation called the National Advocacy Service (NAS). The NAS LinkedIn page can be viewed here: https://tinyurl.com/3dohdo3e