BPG celebrated its 26th birthday in September 2018. Who are the BPG and what do we do? Founded in 1992, the Business Performance Group has spent the last 24 years travelling the world working with and learning from some of the world's best known and top performing companies. BPG is widely known and respected for its expert trainers, coaches and consultants who have had individual successful careers. Many of whom are published authors and well known thought leaders. Customer experience pioneer and best selling author Steve Towers said "This is a turning point in the customer experience field. Customers have started to make buying and loyalty decisions based solely on customer experience and companies are starting to realise that customer experience is their main differentiator. These companies are also starting to realise that in order to make a real, tangible and lasting change they sometimes need outside help from people who have been there and done it all over the world, people who have worked with and learned from the best." Foundations for Customer Centricity author, James Dodkins added "After working all over the world with the corporate elite we realised that there needs to be a shake up in order to further customer experience and centricity within the UK & Europe. Adding our Accredited Customer Experience (ACX) Training & Certification program to our Certified Process Professional (CPP) training we're excited to take the customer experience knowledge that has traditionally been kept behind the closed doors of the world's best performing companies and share it with a much wider market." www.bpgroup.org