We are a people-focused business that provides outsourced contact centre solutions and specializes in customer life cycle management. We do this through digital acquisition, customer experience, and product support, retention, advocacy and repeat purchasing campaigns. We also have a large customer collections team that specialise in positive outcomes. Our shoulder-to-shoulder approach to planning, set-up, delivery and compliance is a unique cultural immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed our clients unique values and build brand affiliation within our teams from the outset. We provide best-of-breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer focused, nimble and have the ability to scale quickly and compliantly. With over 3000 employees, across two sites we provide big-business know-how and small business warmth. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent and career development for all of our people within the business. We attract, develop and retain talented people from all backgrounds, to bring the next generation of experts into our industry. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.